{"id":932,"date":"2025-04-04T14:00:18","date_gmt":"2025-04-04T13:00:18","guid":{"rendered":"https:\/\/masseriapernice.com\/faq\/"},"modified":"2025-05-16T17:20:30","modified_gmt":"2025-05-16T16:20:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/masseriapernice.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”top left” background_color_gradient_stops=”rgba(0,0,0,0.15) 54%|rgba(255,255,255,0) 60%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(255,255,255,0.89)” background_color_gradient_start_position=”30%” background_color_gradient_end=”rgba(255,255,255,0)” background_color_gradient_end_position=”80%” background_image=”https:\/\/masseriapernice.com\/wp-content\/uploads\/2025\/04\/appartamenti.jpg” min_height=”600px” custom_margin=”|||” custom_padding=”8vw||8vw||true” hover_enabled=”0″ background_last_edited=”off|desktop” use_background_color_gradient_tablet=”on” use_background_color_gradient_phone=”on” background_color_gradient_stops_tablet=”rgba(255,255,255,0.89) 47%|rgba(255, 255, 255, 0.7) 64%|rgba(255,255,255,0) 85%” background_color_gradient_stops_phone=”rgba(255,255,255,0.89) 47%|rgba(255, 255, 255, 0.7) 64%|rgba(255,255,255,0) 85%” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” max_width=”1031px” custom_margin_tablet=”16vw||||false|false” custom_margin_phone=”39vw||||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Montserrat||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”Montserrat|700|||||||” header_text_color=”#FFFFFF” header_font_size=”70px” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#12741b” header_2_font_size=”50px” header_2_line_height=”1.2em” header_6_font=”Montserrat|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”1031px” header_font_size_tablet=”48px” header_font_size_phone=”32px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” header_6_text_color=”#FFFFFF” text_text_shadow_style=”preset4″ text_text_shadow_horizontal_length=”-0.06em” text_text_shadow_color=”#12741b” header_6_text_shadow_style=”preset4″ header_6_text_shadow_horizontal_length=”0.04em” header_6_text_shadow_color=”#12741b”]<\/p>\n

if you don’t find your answer please contact us<\/h6>\n

Frequently asked questions<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” next_background_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(18,116,27,0.03)” min_height=”376.5px” custom_margin=”|||” custom_padding=”5vw||5vw||true|false” custom_padding_tablet=”||8vw||false|false” custom_padding_phone=”7vw||11vw||false|false” bottom_divider_style=”arrow3″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”What are the check-in and checkout times?” open=”on” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ global_colors_info=”{}”]Check in is from 3:00 p.m. but it is possible to anticipate it for any reason with prior notice. In case of early check in, if your room is not ready, you can leave your bags in a designated area and check in before the customary time.Check out, on the other hand, by 10:30 am. Even in the case of late afternoon departures, the guest may remain in the facility for as long as necessary.[\/et_pb_toggle][et_pb_toggle title=”Is it possible to check in after 8:00 pm?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ global_colors_info=”{}”]It is very important to communicate the scheduled time at the facility because there is no h24 recepiton.We recommend that you indicate this via e-mail at the same time as booking.[\/et_pb_toggle][et_pb_toggle title=”Is it possible to use the food service without staying overnight at the facility?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ global_colors_info=”{}”]Food service is reserved exclusively for guests of the masseria.[\/et_pb_toggle][et_pb_toggle title=”Is it possible to bring pets?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]Because of the way the farm is structured, it is not possible to accommodate animals.[\/et_pb_toggle][et_pb_toggle title=”What are the breakfast times?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]Breakfast is served from 8:30 to 10:00 am.[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_toggle title=”Are products also provided for those with celiac disease or lactose intolerance?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]We can gladly offer products for those with celiac disease and lactose intolerance if given ample notice, possibly at the time of booking.[\/et_pb_toggle][et_pb_toggle title=”Do the rooms and apartments have private bathrooms?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]Yes, all rooms and apartments have a private bathroom with shower, hairdryer and courtesy kit.[\/et_pb_toggle][et_pb_toggle title=”Is it advisable to have one's own vehicle to reach the facility?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]The area is not served by public transportation, so having transportation is essential.
\nWe also highly recommend it for reaching and visiting the natural beauty of the area.[\/et_pb_toggle][et_pb_toggle title=”Is bath and room linen included in the price? How often is it changed? ” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]<\/p>\n

Linen is included in the price and is changed every 3 days .<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is there parking available?” closed_toggle_background_color=”#f5f5f5″ icon_color=”#b2b9c4″ open_icon_color=”#b2b9c4″ _builder_version=”4.17.4″ _module_preset=”default” title_font=”Raleway|700|||||||” title_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” border_width_all=”2px” border_color_all=”#f5f5f5″ locked=”off” global_colors_info=”{}”]Yes, within the property there is ample free parking .[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#FFFFFF” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#12741b” header_2_font_size=”50px” header_2_line_height=”1.2em” header_6_font=”Montserrat|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”1031px” max_width_last_edited=”off|desktop” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Services<\/h6>\n

All apartments include.<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Pool” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.27.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.27.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Entrance fee and pool towel included in the rate.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Room cleaning” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Housekeeping is daily.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Breakfast” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Fresh, zero-mile products.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Air conditioning and heating” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Each cottage has an independent system.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Minibar” use_icon=”on” font_icon=”||divi||400″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

All cottages are equipped with minibars.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Laundry” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.18.0″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

On request (10.00\u20ac).<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”WiFi” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Available in the cottage and all common areas.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Parking” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

Ample free private parking.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”TV in the room” use_icon=”on” font_icon=”||fa||900″ icon_color=”#12741b” icon_placement=”left” image_icon_width=”23px” _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Montserrat|700|||||||” header_font_size=”20px” header_line_height=”1.4em” body_font=”||||||||” body_line_height=”2em” icon_font_size=”23px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb _builder_version=”4.17.4″ _module_preset=”default” header_level=”h5″ header_font=”Raleway|700|||||||” header_font_size=”20px” header_line_height=”1.2em” body_font=”Montserrat||||||||” body_line_height=”2em” global_colors_info=”{}”]<\/p>\n

All the cottages are equipped with TVs.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” prev_background_color=”#FFFFFF” admin_label=”Reservations” _builder_version=”4.27.4″ _module_preset=”default” background_color=”rgba(18,116,27,0.03)” min_height=”376.5px” custom_margin=”|||” custom_padding=”5vw||5vw||true|false” custom_padding_tablet=”||8vw||false|false” custom_padding_phone=”7vw||11vw||false|false” top_divider_style=”slant2″ locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_font=”||||||||” text_font_size=”16px” text_line_height=”2em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#12741b” header_2_font_size=”50px” header_2_line_height=”1.2em” header_6_font=”Montserrat|700||on|||||” header_6_font_size=”16px” header_6_letter_spacing=”5px” header_6_line_height=”1.8em” max_width=”1031px” header_2_font_size_tablet=”35px” header_2_font_size_phone=”25px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

What they say about us<\/h6>\n

Guest Reviews<\/h2>\n

[\/et_pb_text][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]